Delivery

Please note that we can currently only deliver to addresses in the UK. Orders are normally shipped by second class mail. For any enquiries about the status of your order please e-mail us at .

On-line payment by credit card

On-line payment is the fastest and most secure method. All our on-line payments are handled by Nochex.com who provide the secure page on which you sumbit your credit or debit card details as the final part of the purchase sequence. This is very safe processes employing an extremely high level of encryption. We do not store your credit card details, in fact we never actually see them as they are only exchanged on the Nochex secure page. You don't need a Nochex account to buy online (although existing Nochex account holders are welcome to pay us this way). Please DO NOT include your credit card details in any e-mail corresponence as this is not particularly secure. We regret we are UNABLE to take telephone credit card orders.

Postal payment by cheque

If you prefer to post us a cheque then please enclose a cheque from a UK bank made out to "Dan Welchman Productions" along with your printed out order form. You can either type your details into the form before printing or fill them in by hand afterwards. Please DO NOT send cash through the post. Providing us with your e-mail address is not obligatory but will enable us to acknowledge your order and inform you when it has been despatched. Please DO NOT send us your credit card details by post as we are only able to process credit card orders via our secure payment page

Postage and Packing

We pay for postage and packing on all orders. There are no handling charges or any other charges apart from the cost of the goods themselves. The price you see is the price you pay.

Security and privacy

We will treat your address, email-address and all other personal details in the strictest confidence. We take a very strong stance against spam (indiscriminate unsolicited bulk e-mail) and will never "leak" your address to third parties. Senders of spam to any of our email addresses are dealt with swiftly and severely.

Returns and cancellation

If you are unhappy with your purchase for any reason we will be happy to replace it or give you a full refund. In either case the goods will need to be returned to us for inspection (at our expense). In the unlikely event that this occurs please e-mail us at stating whether you prefer a refund or a replacement and we will e-mail you with full instructions for the returns process.

VAT

Books are zero-rated for VAT in the UK so we don't need to charge you and you won't see any VAT entries on your invoice.